How to Set Up Facebook Automated Responses on respond.io

But before you can use respond.io as a third-party messenger inbox, make sure you disable Facebook Page Inbox and make respond.io the primary app instead. Next, we'll show you how to set up Facebook Messenger auto reply messages on respond.io. Note that only the primary app will receive incoming messages. Warning! Following Meta's latest changes to its Handover Protocol, you can now only have one primary app: either Facebook Page Inbox or a third-party inbox like respond.io. Finally, click on Save Changes to publish the Facebook Messenger auto reply message. You may also test the Facebook Messenger auto reply by sending it to your mobile device. Here, you can choose to personalize the auto reply with the recipient’s name. How to set up an auto reply on Facebook Messenger: Compose the message To create Facebook Messenger automated responses, you need to be a Page admin, editor or moderator. How to Set Up Facebook Automated Responses in Facebook Page Inbox Plus, the advanced automation on respond.io allows you to capture customer details and send contextualized auto reply messages based on customer categories. The former is intended for small companies that only use Messenger, while the latter is ideal for large companies that also use other Meta products like WhatsApp and Instagram for messaging. There are two ways to set up Facebook Messenger auto reply messages - through Facebook Page Inbox and respond.io. How to Set Up Facebook Messenger Auto Reply Now that you’ve learned the basics of Facebook automated responses, let’s delve into the setup process. Plus, businesses can also leverage Welcome and Away messages by greeting customers and asking for their details at the same time. Away Messages also set the right expectations about response time when you can’t respond to Messenger contacts right away.

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